Why is my T-Mobile service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,707 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 09: Problems at T-Mobile
T-Mobile is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Indianapolis, Hopatcong, Eastpointe, Stacy, Lakeland, San Antonio, Kansas City, New Port Richey, Charlotte, Lynn, Quakertown, Denton, Somerville, Des Moines and Bradenton.
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| City | Problem Type | Report Time |
|---|---|---|
 Avonmore | Wi-fi | |
| Warren | Wi-fi | |
| Indianapolis | Phone | |
| Hopatcong | Phone | |
| Eastpointe | Phone | |
| Stacy | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- teena thach 🌙 (@teena_thach) reported
anyone in a T-Mobile store this weekend available to help me get the iPhone 14 lol :)))
- LOU💕 (@Ambitious_Furse) reported
@shakiramarie_xo Oh I know they not good, I’m asking T-mobile if they are good? Why is my device not working properly
- King Mecha 🤴🏾🦾 (@1Mecha_Human) reported
@DarkenShadow84 @TMobile I have Verizon, but still, this is terrible. I feel bad for all the customers who are affected.
- 🇺🇦Steven Backlin🇺🇦 (@StevenBacklin) reported
@TMobile has the ******* audacity to pretty much say "but! but!, the info is widely available elsewhere". What a crock of ****. WTF is TMo doing? Are you all chasing 5G superiority at the expense of account safety and privacy?! GTFOH. Just ******* wow...... /END
- itsjustkj (@itsjustkj) reported
@BassHodges @JonFreier @TMobile That would make too much sense instead they want u to run down to T-Mobile for a happy meal prize. Sheeple 🐑 put into paying American customer service representatives we can understand stop outsourcing to the Philippines
- Stephon Bishop (@StephonBishop) reported
It’s always T-Mobile got hacked and never something useful like an MTA vending machine 😩.
- Kieran Markley-Doman (@KieranMarkley) reported
T-Mobile gotta be the worst carrier
- Jeff Richards (@JeffJrichards91) reported
@TMobile customer service gets worse every time I have to use it.
- Christy (@laufss) reported
@TMobile @TMobileHelp Customer since 2005. Ordered a phone on Monday in-store to be delivered this week. Over $500 charged to my card. Purchased it to take photos of my kids at event Saturday. No phone delivered. No one can find tracking information.
- Z❤️ (@ZaynahSG) reported
Why has @TMobile had the worst internet service since the new year? I know I’m not the only one with the slowest data speeds on their phone lately 🙃🙃
- connie💕 (@thatConniee_) reported
T-Mobile had to reset my damn phone now ion have nothing!
- b (@peyton976) reported
@TMobile @Delta Great, a data breach and horrible cell coverage for me. What’s not to love. Just waiting for contract to end to switch to @ATT
- Cerebralassazin (@adanx) reported
@TMobile When will T-Mobile learn and invest on security so they can’t be hacked. My answer is… never!
- Depeche Doh (@DepecheDoh) reported
@lady_norml419 @nytimes It's weird that T-Mobile is the only provider there given their reputation for not having rural coverage. AT&T and Verizon (or their MNVOs) usually have better service in the boonies. Have you tried one of the free test drives recently?
- josh g. johnson (@joshgjohnson) reported
I look forward to the future class action lawsuits like “Were you ever a T-Mobile subscriber and had to go to therapy because of terrible service that T-Mobile pretends doesn’t exist and instead asks you to upgrade to the latest phone?” cause imma make a fortune on that one
- Click_James (@JamesMa46295720) reported
@cmaso_ @TMobile They make it sound as if it's not an issue. TMobile has been hacked over 20 times in total.
- Stephanie 💙⚡️🎢🏒 (@steffuhkneee) reported
@TMobileHelp I am in a good service area and the only service I am getting is SOS only. Why is this???? This has been going on since this morning
- Nyce try (@potentialgod) reported
@TMobileHelp The wrong phone you all sent was refused and is back where it came from. Now close that ticket you left open on my account with negativity notes and issue me the correct phone or I'll inform Mr.Seivert via email to have his unit examine all of you're bs behavior!
- Emily (@Emily58944142) reported
@TMobileHelp @ShelleyWeh I've had this same experience and all I got from the support was an automated response. was @zoecyberspy on Instagram who helped me resolved it.
- 3much 💙🥇 (@Hottshyyytmy) reported
What service better than T-mobile ?
- hugh jass (@lovelace_xx) reported
he wasn’t even a t-mobile customer! get out of my store
- Val Katayev (@ValKatayev) reported
14/62 Problem 1 - FragmentationRingtone Provider A might only support Verizon carriers in the US, and they would only have 2 of 4 major music catalogs covered.Provider B might support just T-Mobile users and one music catalog.
- The truth will prevail 🇺🇸🇮🇱🇬🇧🇨🇦🇷🇺 (@CrPaulsen) reported
T-Mobile told the Security and Exchange Commission the breach was discovered on January 5, saying the data stolen included customers' addresses, phone numbers and dates of birth.Hey @TMobile why wasn't I informed of this as a customer?
- J.P. (@KidStClair) reported
4th documented call to @TMobile / Sprint about charges continuing to happen to an account that has been shut down since October. Same bullshit story every call. Smh. Avoid business with them!
- ur ***** secret (@Urdirtysecret) reported
@TMobile the November hack was of greater damage then you think name& number leads to other data credit score based of qualifications for service.then address property tax data leeds to social security number combined with birth yr and parents social
- itsjustkj (@itsjustkj) reported
@Chucktime43 @JonFreier @TMobile They just got done lying to me. I called and called and called **** there cease-and-desist fear tactics from the most sued mobile companies on the market
- roberto McKpoo (@UxBeenxRobbed) reported
@TheStockGuyTV I was a T-Mobile customer but I never wore a costume so I think I’m safe… also, I’m sorry I am the way I am👍🏼
- Earl F Glynn (@EarlGlynn) reported
Hey @TMobile: Why 5 bars but emergency only calls, no texts, in Rossville, St Marys and Emmett, Kansas? When will you fix this?
- rani (@rani33413) reported
@JonFreier @TMobile Pretty sad to see the bragging but your customer information has been breached multiple times and your rep suck in providing help to customers whose information was stolen. Provide protection
- Jordan Gray (@JordanGray88) reported
As a customer of @TMobile how can I find out if my data was part of the breach? Will you offer free credit monitoring and alerting?
